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Deliveries and Returns

 

We offer FREE delivery on all orders over $30, and orders will be shipped via our standard courier. All other delivery charges will be calculated based on the delivery location. Please note that the estimated delivery times are only estimates and cannot be guaranteed.

Delivery is available to Canada and the United States of America.

Goods are provided to you on approval and legal title to the goods does not pass to you until 14 days after delivery. Your statutory rights are not affected by this statement.

Extra charges for delivery may apply in any of the following circumstances:

  1. If you change the address where your goods are to be delivered at short notice.
  2. If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about.

If you need to inform us of any special factors regarding your delivery after you have placed and confirmed your order please contact us.

For our standard delivery items, our courier will attempt delivery 3 times. A card will be left each time indicating their visit. You may call the number on the card to rearrange a more suitable time for re-delivery. If you do not call within 5 days of receiving the last card, the item will be returned back to us and a re-delivery fee will apply.

We will let you know if any extra delivery charges are payable and you must pay these charges before delivery or re-delivery (as appropriate) or, if charged after delivery, within 7 days of receiving notice of such extra delivery charges.

Delays in Delivery

Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order within 7 calendar days of you receiving notification about the delay. If we receive your notice of cancellation as set out above within such 7 day period, then we will let you have a full refund. However,Be That Girl Now cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.

Quality

Please notify us of any defects that are apparent on first inspection of the goods, such as missing parts or damage, within 7 days of delivery.

When we are satisfied that the goods are faulty you will be offered a replacement or full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.

Returns

If you are unhappy with a product for any reason then you must let us know within 7 working days of the day after the date the product is delivered to you.  You must also return it to us within 28 days in perfect condition, in its original packaging and with proof of purchase.

Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office. Please call or email us directly to obtain a return authorization  number (RMA) for your product. Detailed instructions for returning the item to us will be provided at that time.

For our standard delivery items purchased through our website, you may wish to follow the returns procedure outlined in the delivery note.

Returns and exchanges will be processed as soon as possible after arrival and in any event within no more than 30 days of the day of arrival.

Nothing set out in  this agreement affects your statutory rights.

Refunds

To obtain a refund the goods must be in the same condition in which you received them and you must make the goods available to us for collection. The original packaging must be unopened and undamaged in a resalable condition.

If you do so we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.

If you fail to do so we reserve the right to refuse the refund or deduct a charge which will be no more than 30% of the price of the goods from your refund as we will not be able to sell those goods on at full price.

We will only make a refund using the same method of payment originally used by you to pay for your purchase.

Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.

We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded.

Credit can be used against your next order, both online and with telephone orders.

Contact with us

All communications will be in the English language.

No advice can be given about plumbing, electrics, carpentry, kitchen fitting or any similar professions so if you need advice you should obtain it from a qualified expert at your own risk.

None of our staff are authorized to advise on whether any goods are suitable for any unusual purpose. If you intend to use the goods for any unusual purpose, then you must make up your own mind about whether the goods are suitable or take advice from a third party.

Liability disclaimer

Be That Books Inc. total liability for any claim howsoever shall not exceed the price of the goods supplied by Be That Girl Now to the customer.

We shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon us by statute.

We cannot accept any liability for a failure to comply with instructions specifically stated on this website.

We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, acts of terrorism or where we are let down by a supplier.

These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer. They are the only terms and conditions that are applicable to your order.

You may not transfer your rights under the contract between us to any third party without our prior written consent.

Promotion Terms and Conditions

Some of our promotions may only be available to certain customers in certain areas.

All orders are subject to acceptance under Be That Girl Nows’ full terms and conditions.

Offer is valid on full price items only.

Products are subject to availability and lead-times.

Single transactions and one promotional offer per customer only.

We reserve the right to reject any promotional application.

There is no cash alternative in whole or part.

Not to be used in conjunction with any other offer.

Jurisdiction

These Terms and Conditions this website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with Canadian Law.

Legal identity

Be That Girl Now is the operating name of Be That Books Inc.

The site is owned and operated by Be That Books Inc., registered in Alberta, Canada.

Be That Books Inc. registered office is at Suite 91033, 125 – 8888 Country Hills Blvd. NW Calgary, AB T3G 5T0. Please do not send returns to this address.

For any further information please email us.

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